This Refund & Cancellation Policy explains how cancellations, refunds, rental payments, security deposit refunds, delivery charges, and related adjustments may work when you rent laptops, MacBooks, desktops, workstations, accessories, or computer systems through Rentlap.
Please read this policy carefully before confirming a rental order, making payment, or accepting delivery.
This policy should be read along with Rentlap’s Rental Terms, Security Deposit Policy, Delivery & Pickup Policy, Damage Policy, KYC & Verification Policy, Privacy Policy, and Terms and Conditions.
Rentlap follows an enquiry-based rental process. Submitting an enquiry on the website does not automatically confirm a rental order.
A rental is confirmed only after Rentlap reviews the requirement, confirms device availability, shares pricing and terms, completes verification where required, and receives the applicable payment or security deposit.
Refunds and cancellations depend on the stage of the rental order, device allocation, payment status, delivery status, rental duration, and applicable charges.
If you submit an enquiry but have not confirmed the rental, made payment, completed verification, or reserved a device, you may cancel the enquiry without any cancellation charge.
In this case, no refund is applicable because no rental payment or deposit has been collected.
If any amount was collected before confirmation, Rentlap will review the case and process the eligible refund after deducting any applicable charges, if any.
If you cancel after the rental order is confirmed, cancellation charges may apply.
A rental may be considered confirmed when one or more of the following have happened:
In such cases, Rentlap may deduct applicable cancellation, handling, logistics, payment gateway, preparation, or administrative charges before processing any refund.
If the device has already been dispatched, delivery is scheduled, or logistics have been arranged, cancellation charges may apply.
These charges may include:
If the device is already in transit, Rentlap may process the refund only after the device is returned to Rentlap and inspected.
Once the device has been delivered, picked up, or handed over to the customer, the rental period may be considered active.
If the customer wants to cancel after receiving the device, the request will be treated as an early return or rental closure request.
Refund eligibility will depend on:
Rental charges already used or minimum rental charges may not be refundable.
Rentlap may cancel or refuse a rental order in certain situations.
This may happen if:
If Rentlap cancels an order after receiving payment and the cancellation is not due to customer fault, Rentlap will process the eligible refund of the amount received, subject to applicable deductions if any service, delivery, or verification cost has already been incurred.
Rental charge refunds depend on the rental stage and usage.
Refunds may be considered if:
Rental charges may not be refundable if:
Final refund eligibility will be confirmed after reviewing the rental order.
The security deposit is separate from rental charges.
Security deposit refunds are processed after the rented device and accessories are returned, inspected, and all dues are cleared.
The deposit may be adjusted against:
If there are no dues, damage, missing items, or policy violations, the applicable refundable deposit will be processed after inspection.
For detailed information, please refer to Rentlap’s Security Deposit Policy.
Refund timelines may vary depending on the type of refund, inspection status, payment method, bank processing time, and whether any deductions or disputes are involved.
Refunds may be processed after:
Bank transfers, UPI refunds, payment gateway refunds, or other refund methods may take additional time depending on the payment provider or bank.
Refunds may be delayed if the customer provides incorrect bank details, UPI details, billing information, or payment reference details.
Refunds will usually be processed through the original payment method or through approved bank or UPI details shared by the customer.
Rentlap may request:
The customer is responsible for providing accurate refund details. Rentlap is not responsible for delays or failed refunds caused by incorrect information provided by the customer.
Certain charges may be non-refundable depending on the rental stage and order type.
Non-refundable charges may include:
The exact deductions, if any, will depend on the confirmed rental terms and order status.
If a duplicate payment or excess payment is made by mistake, the customer should contact Rentlap with payment proof.
After verifying the payment record, Rentlap may refund the excess amount or adjust it against the rental order, extension, security deposit, delivery charges, or future rental, based on customer request and Rentlap approval.
If Rentlap is unable to provide the confirmed device after receiving payment, Rentlap may offer:
If the customer does not accept the alternative option and the original confirmed device cannot be provided, Rentlap may process the eligible refund of the amount received, subject to applicable terms.
If a rented device has a technical issue, the customer must report it to Rentlap as soon as possible.
Rentlap will review the issue and may provide troubleshooting, repair guidance, replacement support, or another suitable resolution depending on the issue, device condition, location, availability, and rental terms.
Refunds may not be applicable if the issue is caused by:
Replacement or support is subject to device availability and inspection findings.
If a customer returns the device before the agreed rental end date, the rental amount may not be refunded automatically.
Early return, refund,d or adjustment depends on:
Customers should confirm early return terms before returning the device.
If a customer extends the rental period, additional rental charges may apply.
The security deposit may not automatically adjust against extension charges unless Rentlap approves it.
If the customer has an excess balance or refundable amount, Rentlap may allow adjustment against extension charges, future rentals, or pending dues based on approval.
Refunds may be refused or reduced if the customer violates Rentlap’s rental policies.
Policy violations may include:
In such cases, Rentlap may deduct applicable charges from the security deposit and may also request additional payment if the dues exceed the deposit.
Business, corporate, institutional, event, training, and bulk rental orders may have separate cancellation and refund terms.
Bulk orders often involve advance planning, device reservation, logistics coordination, testing, packaging, delivery planning, and resource allocation.
Cancellation charges may apply if:
If a written quotation, invoice, purchase order, agreement, or email confirmation includes specific cancellation terms, those terms may apply to that order.
Refunds for business or bulk rental orders depend on the agreed commercial terms.
Rentlap may adjust applicable amounts for:
The final refund will be calculated based on the confirmed agreement, invoice, quotation, and return inspection.
If a customer fails to complete KYC, business verification, payment verification, address verification, or any other required approval process, Rentlap may cancel the rental request.
Refund eligibility in such cases will depend on whether any device allocation, preparation, delivery scheduling, payment gateway cost, or administrative work has already been completed.
Any applicable deductions may be made before processing the refund.
If the customer provides incorrect contact details, delivery address, billing details, identity details, business information, or rental requirement details, the order may be delayed or cancelled.
If costs have already been incurred due to incorrect information, Rentlap may deduct applicable charges before refunding any eligible amount.
For any refund connected with security deposit, early return, damage claim, device replacement, or rental closure, Rentlap may inspect the returned device and accessories.
The inspection may include checking:
Refunds may be delayed until inspection is completed and all dues are settled.
If a customer disagrees with a refund decision, cancellation charge, deposit deduction, or adjustment, they should contact Rentlap with the order details and payment proof.
Rentlap will review:
Refund-related disputes should be raised within a reasonable time after the refund decision or deduction details are shared.
Rentlap may update this Refund & Cancellation Policy from time to time based on business, operational, legal, payment, logistics, or service requirements.
The latest version published on the website will apply unless specific written terms have been agreed for a confirmed rental order.
If you want to cancel a rental, request a refund, check deposit status, report duplicate payment, or understand refund eligibility, please contact Rentlap with your enquiry or order details.
Call to Action: Contact Rentlap
Secondary Call to Action: Read Rental Terms
Yes. If you have only submitted an enquiry and the rental is not confirmed, you can cancel the enquiry without cancellation charges.
Yes, but cancellation charges may apply if the device has been reserved, payment is collected, verification is completed, delivery is scheduled, or device preparation has started.
Refund eligibility depends on the rental stage, payment status, device allocation, delivery status, and applicable cancellation charges.
Delivery and pickup charges may be non-refundable if logistics have already been arranged, attempted, or completed.
Yes, the security deposit is refundable after the device and accessories are returned, inspected, and all outstanding charges are cleared.
Refund timelines depend on cancellation approval, device return, inspection, payment method, bank processing, and whether any deductions or disputes are involved.
Early return does not automatically qualify for a refund. Refund or adjustment depends on the minimum rental period, confirmed rental terms, rental duration used, and Rentlap approval.
Repair or replacement charges may be deducted from the security deposit. If the cost exceeds the deposit, the customer may need to pay the balance.
Contact Rentlap with payment proof. After verification, the duplicate or excess amount may be refunded or adjusted against the rental order.
Yes. Rentlap may cancel an order due to device unavailability, failed verification, pending payment, incorrect information, unserviceable delivery location, or operational reasons.